Frequently Asked Questions
Countertops
How does your countertop process work?
We offer a variety of countertop options from a number of sources, however our Builder Program allows for all customers to select quartz or natural stone within the program at fixed pricing tiers per square foot instead of a full slab purchase.
Once a selection is made we provide an estimate and require a 50% deposit to secure the material and be placed on our templating and installation schedule.
We will then contact you to schedule a time for our professionals to come to your home and accurately measure your countertop. Before we fabricate, we revise your estimate and request your approval. After fabrication, we schedule a date for installation. And finally install!
How long does it typically take from material selection to installation?
Our availability is always changing with the seasons, we are generally booked 2 weeks to 3 months in advance depending on the level of services we are providing at the time.
How do I maintain my countertop?
Special cleaners for your specific stone is required for most natural stone materials, however Quartz can be cleaned with most gentle cleaning agents. For best results, all natural stone countertops require sealing every 6 months to 1 year.
What are the pros and cons of natural and unnatural stone?
Manufactured stone is the most durable material you can use on your countertop. It is mostly heat, scratch and spill resistant. While some natural stones come close to Quartz’s durability, all require regular sealing and are more susceptible to staining and scratching.
Flooring
Are all your products in stock?
With the wide range of selection we offer, we are unable to keep tile or flooring in stock. However, most samples are available in our showroom or can be ordered in a timely manner.
How long does it typically take to receive my product?
The standard time is 10-14 business days, however we are always happy to call before hand to ensure stock is available.
What is your return/cancellation policy?
We will always try to cancel an order when possible, however sometimes it is not possible after shipment. If delivery has been made, we contact our vendors to request a return on the specific item. If approved, we will ship back with a 20% restocking fee and inbound/outbound freight deducted. All customers with returns due to buyer error or remorse must contact our showroom directly within 30 days of delivery.
What if my item arrives incorrect or damaged?
We will always replace a damaged or defective item, however we do ask to be alerted within a reasonable time frame.
What are the pros and cons of natural and unnatural stone?
All natural stone requires regular sealing and are more susceptible to staining and scratching.